Privacy And Data Protection Overview

This Cookie and Privacy Policy sets out how PavePoint Landscapes uses and protects any information that you give PavePoint Landscapes.

PavePoint Landscapes is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website or via email, then you can be assured that it will only be used in accordance with this privacy statement.

General Data Protection Regulations

PavePoint Landscapes will be known as the ‘Controller’ of the personal data you provide to us.

1.0 Why We Need Your Data

We need to know your basic personal data in order to provide you with on-going organisational updates and information on the products and services we offer as well as industry news which we feel is relevant and appropriate to you, in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

1.1 How We Handle Your Data

All the personal data we process is processed by our staff in the UK, however for the purposes of IT hosting and maintenance this information is located on servers word wide. No third parties have access to your personal data unless the law allows them to do so.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

1.2 What Are Your Rights

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us: gary@pavepointlandscapes.uk

If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Contact gary@pavepointlandscapes.uk

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

2.0 Relevant Legislation

We design our business, marketing and internal computer systems to try and ensure complete compliance with the following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)

If you believe we are not compliant, please contact us immediately.

Personal information we collect and why we collect it

We collect and use personal information for the following reasons:

2.1 Site Visitation Tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor. GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

2.2 Inform You Of Relevant Products And Services

Any information you enter on our website or provide us via email or telephone will be used for the following purposes:

• To contact you
• To provide our service to you (quotations, domain registration, hosting)
• To inform you of service upgrades, promotional offers, updated information and other new services
• To disclose the information if required by law

We will only ever use your personal information to respond to quotation requests and provide you with our services.

2.3 Cookie Policy

We use cookies to improve the user’s experience of the website and to gather information about the use of the site. No personal information is being collected.

What Is A Cookie?

A cookie is a small text file received and stored by your browser. Information in the cookie makes it possible for a website to recognise a specific browser installation and thus to send individualised information to this installation.

A cookie can contain text, numbers, dates etc. but it does not hold any personal information. A cookie is not a program and it cannot contain virus.

How To Avoid Cookies

If you do not wish to receive cookies, you can setup your browser so as to block all cookies, delete existing cookies from your computer’s hard disk drive or issue a warning before any new cookie is downloaded. Please consult your web browsers help function for instructions on how to do this.

What Is The Lifetime Of A Cookie?

A cookie’s lifetime varies depending on the purpose for which they have been created. Some cookies disappear as soon as the browser is being shut down (temporary cookies) while others can live on for several months (permanent cookies). Many providers specify a 12 or 24 months lifetime on advertisement, statistics and contents related cookies.

Cookies with a specified lifetime will have a new expiration date set each time the site to which a cookie is related is revisited.

You can always force immediate deletion of the cookies on your computer. Please consult the web browsers help function for instructions on how to do this.

Cookies Used On Our Website

We make a distinction between cookies sent by our website, (first party cookies) and those sent by the website of one of our partners, e.g. Google Analytics (third party cookies). In most browsers it is possible to define settings that control the acceptance of cookies on the computer.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Third Party Cookies

Google Analytics

Google Analytics uses cookies to gather statistics about our website, e.g. the number of visits, the number of clicks, time spent on the website etc. Google Analytics deposits the following third party cookies at our website:

_utma cookie

A persistent cookie – remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google _utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford e-commerce websites with data intelligence around purchasing sales funnels.

_utmb and _utmc cookies

These cookies work in tandem to calculate visit length. Google _utmb cookie demarks the exact arrival time, then Google _utmc registers the precise exit time of the user.

Because _utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie _utmc expires. Given _utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.

This is a standard ‘grace period’ in web analytics. Ominture and WebTrends among many others follow the same procedure.

_utmz cookie

Cookie _utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the _utmz Cookie also registers, what keyword generated the visit plus geolocation data.

This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

_utmv Cookie Google _utmv Cookie lasts “forever”. It is a persistent cookie. It is used for segmentation, data experimentation and the _utmv works hand in hand with the _utmz cookie to improve cookie targeting capabilities.

2.4 Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

3.0 Commenting On Our Website Or Blog

If you choose to add a comment to any posts that we have published on our website or blog, any details you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment.

This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors. Where relevant, only your name will be shown on the public-facing website.

Your comment and it’s associated personal data will remain on this site until we see fit to either:

1. remove the comment

or

2. remove the post / story.

If you wish to have the comment and it’s associated personal data deleted, please contact us, including using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our website or blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

3.1 Contact Forms And Email Links

If you choose to contact us using any contact form on this website or by corresponding with us by phone, e-mail, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

4.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

5.0 Data Controller

The data controller of this website is: PavePoint Landscapes, 4 Dodd Road, 19 Blake Court, Watford, WD24 5DB

6.0 Changes To This Privacy Policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes

Last updated 24th April 2018